How transparent is the overall Office 365 operation?

[:en]msft-the-most-complete-cloud

Can you really trust Office 365? How transparent is the overall Office 365 operation?

Moving to a cloud service shouldn’t mean losing access to knowing what’s going on. With Office 365, it doesn’t. We aim to be transparent in our operations so you can monitor the state of your service, track issues and have the historical view of availability.

Data location and access

  • We maintain multiple copies of your data, across data centers, for redundancy and will share with you where your data is located. Your primary data Center for the UK is Dublin. DBJ.ORG are able to work with you to confirm details of data center location and work with you through legal and compliance processes if required.
  • We tell you who has access to your data and under what circumstances.

Support with a human face

  • Premier Support customers benefit from constant monitoring of their Office 365 environments meaning you have access to trained experts who have a direct reach into Microsoft.
  • We own all escalation and security processes on your behalf to ensure you receive the very best service.

We’re accountable to you

  • We conduct a thorough review of all service incidents, regardless of magnitude of impact and we share the analysis if your organisation is affected. DBJ.ORG will actively pursue Microsoft on behalf of our customers for compensation should any downtime occur (included as standard in Premier Support Agreements).
  • Microsoft commit to delivering at least 99.9% up-time with a financially-backed guarantee.

We also hear from our customers with concerns over downtime with the Office 365 service. We are pleased to report the latest statistics from Microsoft show just how reliable the Office 365 environment is:[:SR]msft-the-most-complete-cloud

Can you really trust Office 365? How transparent is the overall Office 365 operation?

Moving to a cloud service shouldn’t mean losing access to knowing what’s going on. With Office 365, it doesn’t. We aim to be transparent in our operations so you can monitor the state of your service, track issues and have the historical view of availability.

Data location and access

  • We maintain multiple copies of your data, across data centers, for redundancy and will share with you where your data is located. Your primary data Center for the UK is Dublin. DBJ.ORG are able to work with you to confirm details of data center location and work with you through legal and compliance processes if required.
  • We tell you who has access to your data and under what circumstances.

Support with a human face

  • Premier Support customers benefit from constant monitoring of their Office 365 environments meaning you have access to trained experts who have a direct reach into Microsoft.
  • We own all escalation and security processes on your behalf to ensure you receive the very best service.

We’re accountable to you

  • We conduct a thorough review of all service incidents, regardless of magnitude of impact and we share the analysis if your organisation is affected. DBJ.ORG will actively pursue Microsoft on behalf of our customers for compensation should any downtime occur (included as standard in Premier Support Agreements).
  • Microsoft commit to delivering at least 99.9% up-time with a financially-backed guarantee.

We also hear from our customers with concerns over downtime with the Office 365 service. We are pleased to report the latest statistics from Microsoft show just how reliable the Office 365 environment is:[:]

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