Troubleshooting Outlook connectivity to Exchange Online

Before You begin

It is very likely you are here because you have a real problem and you need a real help. So, before you begin let us quickly check that you know your user name and password.  That is your Office365 credentials.

You local Outlook installation might be in the limbo, thus you can not rely on it. Not to worry. Just please click on the link bellow.

https://outlook.office365.com/api/v1.0/me/messages

This opens your favorite browser and you see in front of you, good old user name & password little dialogue.

Untitled

type in your user name, password and click “Log In”. If all is dandy and fine you will receive , so called JSON messages in a file, called messages.json. This is coming straight from the mail server containing all your inbox items. If either user name or password are wrong Authentication dialogue will pop-up again. You know the drill.

So we know that you have your Office365 account, you know you credentials and server is there and functions properly.

Now that you have established your credentials please proceed.

NOTE

Using either “cracked” Windows or “cracked” Office 2010, 2007 or 2013, will inevitably lead into the strange universe where things do behave in most peculiar ways. And where one can easily loose oneself. Therefore the procedures explained bellow might not yield any meaningful results, in case you choose that path.

Before using Office 365 with your local Windows and/or Office installations, please make sure they are both registered AND activated.

OFFICIAL STEP 1

(https://support.office.com/en-gb/article/Set-up-my-current-Office-desktop-programs-to-work-with-Office-365-for-business-3324b8b8-dceb-45e2-ac24-c642720108f7?ui=en-US&rs=en-GB&ad=GB)

Note: You better have Office 2013 🙂 2010 works but with manual setup. 2007 maybe. 2003 no. Does not work. In essence advice is: jump onto Office365 bandwagon ASAP. It is really cheap.

For Office 2010 users

Before you begin

  1. Be sure you have installed Outlook 2010 , 32 bit edition update KB2553248, by clicking HERE.
  2. Please be sure you have applied  Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition, by clicking HERE.

Now you are ready for Office365

Please proceed bellow:

(https://support.office.com/en-gb/article/Set-up-email-in-Outlook-2010-or-Outlook-2013-for-Office-365-or-Exchange-based-accounts-6e27792a-9267-4aa4-8bb6-c84ef146101b?CorrelationId=9adfc38c-ca0b-4e83-9ea1-983fc382ef64&ui=en-US&rs=en-GB&ad=GB)

If you’re an Office 365 user using Outlook 2010, you need to set up your desktop before you can set up Outlook to access your account. For more information, see Use my current Office desktop apps with Office 365.

For Office 2007 users

Please update to Office 2013. It is cheap and it works. Save yourself a lot of time.

NOT WORKING?

Please proceed here:  http://support.microsoft.com/kb/2404385

On the affected workstation, use a web browser to go to https://testconnectivity.microsoft.com/, and then click the Office 365 tab. Select the Outlook Anywhere (RPC over HTTPS) test. Provide your email address, Microsoft account name (UserID), and your Office 365 credentials. Make sure that you do not change the default setting of Use Autodiscover to detect server settings.

The Last Alternative?

One can setup connection to the O365 Exchange Server using non-default setup. That means : POP and IMAP access.  For instructions please jump HERE .

Command line switches for Outlook 2010

The command that starts Microsoft Outlook 2010 is outlook.exe. A command-line switch is the addition of a forward slash followed by the command name and any parameters.

What are commands and switches?

Each time that you start the program, you run the outlook.exe command, although you do not usually type the command or even see it. You can change certain aspects of how the program starts by adding subcommands called switches to the outlook.exe command.

A switch appears as a space after the main command, followed by a forward slash and the name of the switch, which provide additional information about how to execute the command.

For example, the following command instructs Outlook 2010 to start with the Reading Pane turned off.

Outlook command line switches

1. The command outlook.exe starts Outlook.

2. The switch /nopreview starts Outlook with the Reading Pane turned off.

Use a switch one time by adding it to the Run command

First, verify the location of the outlook.exe file on your computer. If you accepted the default folder locations when you installed Outlook 2010, theoutlook.exe file is located at the following:

c:\program files\microsoft office\office14\outlook.exe

Outlook 2010 32-bit installed on Windows 64-bit

c:\program files (x86)\microsoft office\office14\outlook.exe

If you do not find the outlook.exe file at that location, search for the file and note the full path.

  1. Do one of the following:
    • Windows 7 and Windows Vista
      • Click the Start button, point to All Programs, click Accessories, and then click Run.
    • Windows XP
      • Click the Windows Start button, and then click Run.
  2. In the Run dialog box, type a quotation mark, enter the full path for the outlook.exe file, and then type another quotation mark. Alternatively, clickBrowse to locate and select the file. In this case, the quotation marks are supplied automatically.
  3. After the closing quotation mark, type a space, and then type the switch. For example, you might type:“c:\program files\microsoft office\office14\outlook.exe” /nopreview

The next time that you start Outlook 2010, the program opens as usual. To make your customized startup available for repeated uses, see the next section.

Note

  • Switches are not case-sensitive. For example, /NOPREVIEW functions the same as /nopreview.
  • Remember to include one blank space before the switch and one before each parameter.

Make a switch available for reuse by creating a shortcut

First, verify the location of the outlook.exe file on your computer. If you accepted the default folder locations when you installed Outlook 2010, the outlook.exe file is probably located at the following:

c:\program files\microsoft office\office14\outlook.exe

Outlook 2010 32-bit installed on Windows 64-bit

c:\program files (x86)\microsoft office\office14\outlook.exe

If you do not find the outlook.exe file at that location, search for the file and note the full path.

  1. Right-click the Windows desktop, point to New, and then click Shortcut.
  2. In the Create Shortcut Wizard, in the Type the location of the item box, type a quotation mark, enter the full path for the outlook.exe file, and then type another quotation mark. Alternatively, click Browse to locate and select the file. In this case, the quotation marks are supplied automatically.
  3. After the closing quotation mark, type a space, and then type the switch and anyparameters. For example, you might type:“c:\program files\microsoft office\office14\outlook.exe” /nopreviewNote    If the parameter is a path of a location on your computer, it must also be enclosed in double quotation marks.
  4. Click Next.
  5. In the Type a name for this shortcut box, type a new name that you want to use for the shortcut, and then click Finish.The wizard creates the shortcut on the desktop.
  6. Whenever you want to start Outlook 2010 in this particular customized way, double-click the shortcut.Tip    To add the desktop shortcut to the Windows Start menu, right-click the shortcut, and then click Pin to Start menu.

You can create various shortcuts, each of which applies different switches and parameters to the program at startup.

Note

  • Switches are not case-sensitive. For example, /NOPREVIEW functions the same as /nopreview.
  • Remember to include one blank space before the switch and one before each parameter.